Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

• Name, email address, and contact information
• Account credentials and profile information
• Payment information (processed securely by third-party providers)
• Communication preferences

Health Information

To provide our physiotherapy services, we collect health-related information:

• Medical history and current health conditions
• Symptoms and pain assessments
• Physical activity levels and limitations
• Treatment progress and outcomes
• Exercise performance and adherence data

Technical Information

• Device information (type, operating system, browser)
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our physiotherapy services
• Generate AI-powered assessments and treatment recommendations
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent activities
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We may share your information only in the following circumstances:

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

Healthcare Providers

With your permission, we may share relevant health information with licensed physiotherapists or healthcare providers involved in your care.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Cloud hosting and data storage providers
• Payment processing services
• Analytics and performance monitoring tools
• Customer support platforms

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes.

4. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for all data transmission
• Secure cloud storage with enterprise-grade protection
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Compliance with HIPAA and other relevant regulations

5. Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

• Request a copy of your personal information
• Download your data in a portable format

Correction and Update

• Update your profile information at any time
• Request correction of inaccurate data

Deletion

• Request deletion of your account and associated data
• Note: Some information may be retained for legal or safety reasons

Marketing Communications

• Opt out of marketing emails at any time
• Manage communication preferences in your account settings

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for basic platform functionality
• Analytics cookies: Help us understand how you use our service
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until you delete your account
• Health data: As required by medical record retention laws
• Usage data: Typically 2-3 years for analytics purposes
• Support communications: 3 years or as legally required

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, including compliance with applicable data protection laws.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: